At Big Banker Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website (big-banker.net), how we use it, who we share it with, and how we keep it safe — all while complying with UK data protection laws, including the UK GDPR, the Data Protection Act 2018, and UK Gambling Commission requirements.
By creating an account, making a deposit, or playing at Big Banker Casino, you agree to the practices described in this policy. If you don’t agree, please do not use our services.
1. Who We Are
Big Banker Casino is operated by [Company Name / Legal Entity – insert actual operator name if known, e.g., “Dama N.V.” or relevant licence holder], a company registered in [jurisdiction], holding a UK Gambling Commission licence (account number [insert if available]).
For data protection purposes, we act as the data controller. You can contact us about privacy matters at:
- Email: privacy@big-banker.net
- Postal address: [insert legal address if known, or use generic: Data Protection Officer, Big Banker Casino, [address]]
2. What Personal Information We Collect
We only collect the information we need to provide our services, verify your identity, prevent fraud, comply with gambling laws, and improve your experience.
We typically collect:
Information you give us directly
- Name, date of birth, email address, phone number
- Residential address and postcode
- Username and password
- Payment details (we do not store full card numbers – handled by secure payment providers)
- Copies of ID, proof of address, or source of funds documents (when required for verification)
- Communications you send us (live chat, emails, support tickets)
Information we collect automatically
- IP address and device information
- Browser type and operating system
- Pages visited, time spent, clicks and interactions
- Referral source (e.g., which site sent you to us)
- Cookies and similar tracking technologies (see our Cookie Policy below)
Information from third parties
- Verification checks (e.g., age, identity, anti-money laundering screening)
- Payment providers (confirmation of successful transactions)
- Fraud prevention and credit reference agencies (where legally allowed)
3. Why We Collect and Use Your Information (Legal Bases)
We process your data for the following reasons under UK GDPR:
- To fulfil our contract with you – creating and managing your account, processing deposits/withdrawals, providing games and bonuses
- Legal obligation – age verification (must be 18+), anti-money laundering checks, responsible gambling monitoring, reporting to the UKGC
- Legitimate interests – fraud prevention, improving our website and services, direct marketing (you can opt out anytime)
- Consent – optional marketing communications (email/SMS promotions) – you can withdraw consent at any time
- Vital interests / public interest – in rare cases (e.g., preventing gambling harm)
4. Who We Share Your Information With
We never sell your data. We only share it when necessary:
- Payment processors and banks (to handle transactions securely)
- Identity and age verification providers
- Anti-fraud, AML, and KYC service providers
- UK Gambling Commission (if required by law)
- Our hosting, IT, analytics, and customer support partners (all bound by strict data protection agreements)
- Legal authorities, regulators, or courts if we are legally obliged to do so
All third parties we work with are required to protect your data to the same standard we do.
5. How Long We Keep Your Data
We keep your information only as long as necessary:
- Account and transaction data: at least 5 years after your account closes (UKGC and AML legal requirement)
- ID/verification documents: same retention period
- Marketing data: until you unsubscribe or withdraw consent
- Website logs/analytics: usually up to 26 months (or less if you opt out)
After that, we securely delete or anonymise it.
6. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access – see what data we hold about you
- Right to rectification – correct inaccurate information
- Right to erasure (“right to be forgotten”) – in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object (especially to marketing or profiling)
- Right to withdraw consent (where we rely on consent)
To exercise any of these rights, email privacy@big-banker.net. We usually respond within one month (free of charge, unless requests are excessive).
You can also complain to the UK Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data: https://ico.org.uk/make-a-complaint/
7. International Transfers
Some of our service providers are based outside the UK/EEA. When we transfer data to these countries, we use appropriate safeguards such as UK International Data Transfer Agreements or Standard Contractual Clauses to ensure your data remains protected.
8. Security
We use industry-standard security measures (encryption, firewalls, access controls, regular security audits) to protect your information. However, no system is 100% secure — if you suspect a breach, contact us immediately.
9. Responsible Gambling & Your Data
We may use your data to identify patterns of potentially harmful gambling behaviour and offer support tools (deposit limits, time-outs, self-exclusion). This is part of our legal and ethical obligations.
10. Cookies & Similar Technologies
We use cookies and tracking technologies to make the site work properly, analyse usage, and personalise your experience. You can manage cookies via your browser settings or our cookie banner. For full details, see our separate Cookie Policy (linked in the footer).
11. Changes to This Privacy Policy
We may update this policy from time to time (e.g., due to new laws or service changes). We’ll notify you of material changes via email or a prominent notice on the site. Check the “Last updated” date at the top.
12. Contact Us
Questions about this Privacy Policy or your data? Reach out:
Email: privacy@big-banker.net
We’re here to help and transparent about how we handle your information.
Thank you for choosing Big Banker Casino. Play responsibly. Your privacy and safety come first.